Shipping and returns
Your cards are made to order and shipped with Canada Post. Here is what to expect, and what we do if something goes wrong.
Last updated: September 2026
Draft pending legal review. This page may change before the store opens.
Where we ship
We ship everywhere in Canada and the United States with Canada Post.
Shipping options and costs
At checkout we show live Canada Post rates for your address and parcel, with the expected delivery date for each service. The shipping cost is added to your order; in Canada it is taxed like the cards.
Production
We start production once your payment is confirmed. We email you when your order ships, and you can follow each step from your order page.
Tracking
Every parcel has a Canada Post tracking number, shown on your order page and in the shipping email.
Custom goods and cancellations
Because every card is engraved with your design, we cannot take returns for a change of mind. You can cancel for a full refund until production begins, from your order page or by contacting us.
Defects and our mistakes
If your cards arrive damaged, have a manufacturing defect, or do not match your approved proof, contact us with your order number and a photo. We will reprint them at no charge. Errors that were already in the approved proof are not covered, so please check your proof carefully.
Lost or delayed parcels
If tracking stops moving or your parcel does not arrive, contact us. We open a claim with Canada Post and, once the parcel is confirmed lost, we reprint and reship your order at no cost to you.
Orders to the United States
Parcels to the US cross the border with a customs declaration. US duties, taxes or brokerage fees may apply; they are set by US authorities and the carrier, are not included in our prices and are paid by the recipient on delivery.